Jump to content
JavaScript is required to view this page. Please enable it or refer to the
minimum requirements
.
Everyday accounts support
Opening an account
Providing your personal information
Identification requirements
Using RealMe to open an account online
Taking photos to open an account online
Using your passport or New Zealand driver licence to open an account
Children under 18 years old
Acceptable documents for people over 65 years old
Opening a joint account
Confirming your tax residency
Deposits
Making deposits
Using Smart ATMs
Disputing a Smart ATM deposit
Payments
Making contactless payments
Processing times for making payments
Processing times for receiving payments
Types of payments and transfers
Setting up a direct debit
Cancelling a direct debit
Managing accounts
Managing a deceased estate
Financial hardship application
Understanding a bank month
Contact us
You can
send us a secure message
in Internet Banking.