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Changing your password in Internet Banking

Update on NetGuard card removal

If you register for Internet Banking from 8 April 2025, you won’t be issued with a NetGuard card. Instead, you’ll need to use the BNZ app for two-step authentication within Internet Banking. That means any reference to NetGuard cards on our website won’t apply to you.

If you already have a NetGuard card, you can continue using it until they’re removed on 31 July 2025.

Find out more

You can change your password at any time in Internet Banking or Mobile Banking. All you need to have on hand is your BNZ Mobile app or NetGuard card to make the change. 

How to change your password in Internet Banking

  1. Click Menu in the top left corner of the main page
  2. Click on Settings
  3. Under the heading Security, click Change password
  4. Authenticate using the BNZ Mobile app or your NetGuard card
  5. Enter your current password 
  6. Enter your new password 
  7. Click Save

There are different instructions available if you have forgotten your password and need to reset it.