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Credit cards support
Essentials
Checking if you’re eligible for a credit card
Providing information for a credit card application
What we review when you apply for a credit card
Understanding interest charges
Understanding different fee charges
Working out the best credit card for you
Explaining Visa Secure
Understanding credit card refunds and reversals
Security
Understanding pending transactions
Double up transactions
Types of unusual transactions
Disputing a transaction
Keeping online purchases secure
Using Click to Pay with Visa
Protecting yourself from card fraud
Travel
Arranging an emergency credit card
Checking your travel insurance eligibility
Using Visa’s concierge service
Using emergency travel assistance
Using cards overseas
Balance transfers
Understanding how balance transfers work
Rewards
Earning BNZ Rewards as a joint or additional cardholder
Contact us
You can message us in
Internet Banking
or the
BNZ app
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