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Activate reissued Flexi Debit Visa or credit card

If you’ve received a reissued/replacement Flexi Debit Visa or credit card, you’ll need to activate your card as your card. For your security, your card will be inactive when you receive it. 

Activate your reissued card

There are a number of ways to activate your reissued card. 

  • If you’ve already loaded a PIN previously:
    • use your PIN to make a purchase by swiping or inserting your card
    • use your card at any ATM in New Zealand
    • activate your card in Internet Banking by following the steps below
    • activate your card in the BNZ app.
  • If you need to set a PIN:
    • activate and set your card PIN in Internet Banking by following the steps below
    • activate and set your card PIN in the BNZ app.

Activate your card in Internet Banking

  1. Log in to Internet Banking and select Menu.
  2. Select Cards. 
  3. Select Activate card or manage PIN. You’ll see which of your cards need to be activated.
  4. Select the card you want to activate and click Next.
  5. Verify your card by entering the 3-digit number in the signature panel on the back of your physical card.
    If the number doesn’t match what we have on file, you’ll get an error message. Check you have the new card, confirm the number and enter it again. If you continue to receive an error, send us a message in Internet Banking and we can look into this for you. 
  6. Tap Next to set your PIN. Enter a 4-digit PIN. Make sure to select a secure PIN.
  7. Re-enter the same 4-digit PIN to confirm it. Select Set PIN.
  8. Once your PIN is confirmed, your card is ready to use.