Changes to BNZ Merchant Service Guide
Effective from 19 April 2025
We’re making changes to our BNZ Merchant Service Guide.
The changes include:
- updating the section ‘Recurring transactions and account on file transactions’
- removal of references to Windcave payment gateway under ‘UnionPay Online Payments’
- updating some references of Alipay wallet to Alipay+ payment platform, and addition of some supported wallets
- other formatting changes.
View the current BNZ Merchant Service Guide (PDF 240KB).
View the updated BNZ Merchant Service Guide (PDF 783KB), effective from 19 April 2025.
For more information, visit any BNZ branch or call us on 0800 275 269.
Updates to our Master Privacy Policy
Effective from 31 March 2025
As part of an annual review of our Master Privacy Policy, we’re making some minor updates to improve transparency and reflect changes to our business, operating environment, and the products and services we offer.
The changes include:
- updating the marketing section to include ‘digital marketing’
- adding information on ‘Confirmation of Payee’ data sharing between third parties
- updating how we partner with third parties to develop products and services
- updating our mailing address.
View the current Master Privacy Policy.
For more information, visit any BNZ branch or call us on 0800 275 269.
Changes to our Standard terms and conditions
Effective from 17 March 2025
We’re making changes to our Standard terms and conditions.
The changes include:
- clarifying that all mentions of our Flexi Debit Visa card also apply to our Flexi Debit for Business Visa card, in the:
- key information section – on page 2
- introduction to section 14 – on page 18
- explanation in section 26 of ‘Flexi Debit Visa card’ – on page 37
- clarifying how we calculate interest in clause 4.2 – on page 11
- updating when a term deposit accrues interest in clause 24.13 – on page 34
- explaining our Non-Profit Organisation account is no longer on sale, at the top of section 25 – on page 36
- correcting minor typographical errors, and making other clarifying or formatting changes.
View the current BNZ Standard terms and conditions (PDF 294KB).
View the updated BNZ Standard terms and conditions (PDF 290KB), effective from 17 March 2025.
For more information, visit any BNZ branch or call us on 0800 275 269.
Changes to business fees guide
Effective from 21 February 2025
We’re making changes to our Business and Agribusiness Account and service fees guide.
The changes include:
- moving the details of our Non-Profit Organisation account, which is no longer on sale, from page 1 to page 3
- clarifying how we charge electronic and manual transaction fees for our Current Accounts, on page 2.
View the current Business and Agribusiness Account and service fees guide (PDF 146 KB).
View the updated Business and Agribusiness Account and services fee guide (PDF 137KB), effective from 21 February 2025.
For more information, visit any BNZ branch or call us on 0800 275 269.
Non-Profit Organisation transaction account no longer available
Effective from 4 February 2025
We’re simplifying our range of everyday banking products. From 4 February 2025, customers won’t be able to open new Non-Profit Organisation accounts. Instead, customers will have access to our other business transaction and savings accounts.
For more information, visit any BNZ branch or call us on 0800 275 269.
Changes to our CashFlow Plus Platform Terms and Conditions
Effective from 22 January 2025
We’re making changes to our CashFlow Plus Platform Terms and Conditions (PDF 121KB).
The changes include:
- removing all references to ‘Waddle’ and replacing with ‘our service providers’
- correcting minor typographical errors and making formatting changes.
For more information, visit any BNZ branch or call us on 0800 275 269.
Changes to our Internet Banking terms and conditions
Effective from 20 November 2024
We’re making changes to our Internet Banking terms and conditions.
The changes include:
- updating clause 5.7 to describe the information we will now use and provide about payees for certain electronic payments
- updating clause 11.2(c) and 11.3(b)(ii), to redefine our disclosure of customers’ information to help stop crime.
For more information, visit any BNZ branch or call us on 0800 275 269.
Changes to our standard terms and conditions
Effective from 20 November 2024
We’re making changes to our standard terms and conditions.
The changes include:
- updating clause 2.3 and adding new section 23 on pages 6 and 33, to specify how customers under 18 years old can operate their accounts
- updating clause 3.6 on page 9, to describe the information we will now use and provide about payees for certain electronic payments
- updating clause 11.2(c) and 11.3(b)(ii) on page 17, to redefine our disclosure of customers’ information to help stop crime
- renumbering sections after section 23
- correcting minor typographical errors, and making other clarifying or formatting changes.
View the current BNZ standard terms and conditions (PDF 310KB).
View the updated BNZ standard terms and conditions (PDF 294KB), effective from 20 November 2024.
For more information, visit any BNZ branch or call us on 0800 275 269.
Changes to BNZ Merchant Agreement Master terms and conditions
Effective from 30 November 2024
We’re launching a new merchant payment solution called Payap. As a result, we’re making changes to our BNZ Merchant Agreement Master terms and conditions to reflect the inclusion of Payap.
The changes we’re making include:
- adding new defined terms ‘alternative payment technology’, ‘Payap’, ‘payment scheme’
- updating clauses 19.3, 28.3, and 28.9 to include payment schemes
- amending clause 6.8 to require retention of receipts for at least eighteen (18) months after a transaction
- making other clarifying or formatting changes.
View our current BNZ Merchant Agreement Master terms and conditions (PDF 237KB).
View our updated BNZ Merchant Agreement Master terms and conditions (PDF 220KB), effective from 30 November 2024.
For more information, visit any BNZ branch, or call us on 0800 275 269.