Help & Support

  1. Business
  2. Help and support
  3. Internet Banking for Business
  4. Passwords and logging in
  5. Resetting passwords

Resetting passwords

To reset your password, you’ll need to know: 

  • your access number 
  • your user ID
  • the email address connected to Internet Banking for Business.

Reset your password

Incorrect email address

If your email address is incorrect, you can ask an online banking administrator from your organisation to update it for you.

If you don’t have an administrator to ask, fill in our password reset form. 

Forgotten access number or user ID

If you’ve forgotten your access number or user ID, your online banking administrator can provide you with that information.

If you don’t have an administrator to ask, fill in our password reset form or call us on 0800 269 4242. If you’re outside New Zealand call +64 4 931 8234  (international toll charges apply).