Help & Support

Where applicable service and facility fees may be charged in addition to account fees, and are subject to change without notice.

Service fees

Automatic payments

Establishment and amendment fee - Internet Banking, Internet Banking for Business, and automated telephone	No charge
Establishment and amendment fee - staff assisted	$5.00

Bill payments

Establishment and amendment fee - Internet Banking and Internet Banking for Business	No charge
Establishment and amendment fee - staff assisted	$5.00

Direct debits

Establishment and amendment fee

No charge

Flexi Debit Visa card and Eftpos card

Withdrawals from an overseas ATM	No charge
Flexi Debit Visa overseas over the counter cash withdrawal fee	No charge
Flexi Debit overseas purchases	Electronic Transaction charges apply
Foreign currency service fee	2.25% of the NZ dollar value of the withdrawal or purchase

Overseas retailers, ATM operators and financial institutions may also charge fees. A foreign currency service fee is also charged on all other Flexi Debit Visa Foreign Currency Transactions (as defined in the Standard Terms and Conditions PDF 270KB).

We don’t charge a foreign currency service fee on purchase reversals, purchase refunds, ATM reversals and chargebacks. For those transactions (not including purchase refunds) we credit a foreign currency service fee that is calculated as a percentage of the NZ dollar value of the reversal or chargeback. The converted amount of your Foreign Currency Transaction and the foreign currency service fee (where applicable) are aggregated in the NZ dollar amount and in the rate of exchange shown on your statement for each Foreign Currency Transaction.

Service and investigative charges

Replacement statement	$1.50 per statement
Transaction research - Online image fee	No charge
Transaction research - Manual image fee	No charge
Transaction research - Research fee	$15.00 per item or $60.00 per hour
Auditors confirmation report	$40.00 minimum or $75.00 per hour
Electronic credit recovery fee	$43.00 per transaction

Transaction service fees

In addition account fees may apply.

Cash handling fees

Non personal accounts only, excluding MyMoney for Business and Non-Profit Organisation accounts. Cash handling fees are calculated on a per account suffix basis using all cash transactions made on a Calculation Day as set out in the table below.

Cash transaction type	Cash transactions totalling less than $5,000	Cash transactions totalling $5,000 and over
Staff assisted cash deposits in branch	No charge	$0.50 per $100
Staff assisted cash withdrawals in branch	No charge	$0.25 per $100
BNZ Direct Cash deposits	No charge	$0.25 per $100
ATM cash deposits	No charge	$0.25 per $100
ATM cash withdrawals	No charge	No charge
Calculation Day	Cash handling fees for staff assisted and ATM transactions are calculated on transactions processed each day. BNZ Direct Cash fees are calculated on transactions processed each Business Day.	Cash handling fees for staff assisted and ATM transactions are calculated on transactions processed each day. BNZ Direct Cash fees are calculated on transactions processed each Business Day.

 

Other transaction service fees

Staff assisted printout - up to last 25 transactions

$1.00

International fees

International fees apply for each transaction. Further charges from overseas banks may also apply. BNZ includes a margin on foreign exchange conversions.

International payments (Telegraphic Transfers)

Send international payments
Staff assisted transactions	$25 per payment
Self-service online paying foreign currency	No charge
Self-service online paying New Zealand dollars	$5 per payment
In addition overseas correspondents may charge a fee for processing the international payment. Unless you instruct BNZ that the Charges Our fee is to apply, then any overseas correspondent’s fees will be deducted from the payment to the beneficiary or charged to you by us if the overseas correspondent has charged us directly for this service. Beneficiary bank charges may still apply.
Charges Our - Correspondent bank fee  This is charged by BNZ in lieu of any overseas correspondent charges for processing the international payment. This fee will be added to your International Payment Issue fee and appears as one fee on your statement. Beneficiary bank charges may still apply. You can’t choose to pay the Charges Our fee if the payment is to Japan.	$12 per payment
Receive international payments
Received by BNZ and credited to a BNZ account	$10 per payment
Received by BNZ and credited to another bank	$15 per payment
The remitter of an international payment (person sending the money) can choose to share the transfer charges with the beneficiary (person receiving the money). In this situation BNZ will charge an Inward International Payment fee to the beneficiary. Remitter bank charges may still apply.
International payments received via another New Zealand bank and credited to a BNZ account	No BNZ charge
International payments received via another NZ bank (processing bank) may be subject to the receiving fees of the that bank.
International payment trace, amendment, or cancellation
Trace, amendment, or cancellation request for international payments sent or received	$25 per payment

Money transfer service fees

Direct credits - including Payroll
Internet Banking for Business	$0.20 per payment
Direct debits
Internet Banking for Business	$0.20 per payment

Same-day cleared payments
Cost per transaction

Written application	$25.00 with or without notification
Electronic - Internet Banking for Business	$5.00 with or without notification
Notification for incoming payments	No charge

Security / Loan documentation

In addition to standard loan fees, service fees may apply. For details, see our Business and Agribusiness account, service and facility fees guide (PDF 139KB)

Miscellaneous fees

International Postage	$2.00
Photocopying	$0.20 per page

If you would like more information on any of the services above, please see our fees guides, send us an email with your query or call us on 0800 275 269.