Customer Assistance Packages*

To support our customers over the coming months, we are providing tailored customer assistance packages for those customers impacted by the latest earthquake.

For specific details on how we can help you, please contact your BNZ Partner, visit your nearest store or call 0800 275 269. Small business customers can contact 0800 BNZ SME.

Assistance for Partners' clients

• Immediate temporary funding of up to $500k for infrastructure type expenditure for up to 180 days at an interest rate of 4.5%
• Up to $100k temporary overdraft limit for up to 180 days at an interest rate of 4.5% to cover other short term funding requirements resulting from the earthquake
• All fees and margins waived for temporary funding.
• Loan repayments can be suspended for up to 180 days.
• Waiver of early withdrawal costs for term deposits to enable customers to access cash for emergency purposes.

Assistance for Retail customers

Housing loans

• We're offering up to $20k temporary overdraft limit for housing customers for up to 180 days (at an interest rate of 4.5%).
• Loan repayments can be suspended for up to 180 days.

Credit card customers

• We're offering a temporary credit limit increase for up to 180 days to a maximum of $10k or double your existing credit card limit, whichever is lower (at the normal interest rate cost).
• Or, as an alternative, we are offering a temporary overdraft facility for up to 180 days to a maximum of $10k or double your existing credit card limit, whichever is lower (at an interest rate of 4.5%).
• We will waive the penalty fees on late credit card payments for those customers who are unable to make a deposit.

Customers without lending

• Customers without lending who only have deposit funds with us can have access for up to 180 days to a temporary overdraft facility of up to $10k (at an interest rate of 4.5%).

Deposits

• Waiver of early withdrawal costs for term deposits to enable customers access to cash for emergency purposes.

Assistance for Small Business customers

Existing customers with lending

• Access to temporary overdraft limits up to $50k for up to 180 days (at an interest rate of 4.5%).
• Loan repayments can be suspended for up to 180 days using the hardship process if required.

Existing Small Business customers without lending

• Existing customers without lending can access a temporary overdraft facility up to $20k for up to 180 days (at an interest rate of 4.5%).

All qualifying customers

• All fees waived for temporary funding.

For Small Business qualifying credit card customers

• We're offering customers a temporary credit limit increase for up to 180 days to a maximum of $20k or double the existing credit card limit (at normal interest rate cost) - whichever is the lower.
• Or, as an alternative, we are offering a temporary overdraft facility for up to 180 days to a maximum of $20k or double the existing credit card limit, whichever is lower (at an interest rate of 4.5%).
• If required, we will waive the penalty fees on late credit card payments for those customers who are unable to make a deposit.

Deposits

• Waiver of early withdrawal costs for term deposits to enable customers to access cash for emergency purposes

*Qualifying criteria and overdraft maximum limits may apply. Some lending criteria apply. 

Read our full Financial Disclosure Statement, Qualifying Financial Entity Disclosure Statement, Investment Statement for Term Investments and Standard Terms & Conditions.